Frequently Asked Questions

Everything you need to know about our sustainable alpaca apparel.

What makes alpaca fiber better than traditional wool?

Alpaca fiber is naturally warmer, lighter, and more breathable than sheep's wool. It is also hypoallergenic because it contains no lanolin, making it perfect for those with sensitive skin.

How should I care for my PAKA® garments?

To maintain the longevity of your apparel, we recommend hand washing in cold water with a mild detergent and laying flat to dry. Avoid wringing or hanging the wet garment to prevent stretching.

What is your return and exchange policy?

We offer a 30-day window for returns and exchanges on all unworn and unwashed items with original tags attached. Simply visit our returns portal to start the process.

How long will it take for my order to arrive?

Standard shipping typically takes 3-7 business days within the United States. International shipping times vary by location but generally range from 10-15 business days.

Are your products ethically sourced?

Yes, sustainability is at our core. We work directly with Peruvian artisans and farmers to ensure fair wages, ethical treatment of animals, and traceable production processes.

Do you offer international shipping?

Yes, we ship to most countries worldwide. Shipping costs and potential customs duties are calculated at checkout based on your specific destination.