Returns & Exchanges

At PAKA®, we want you to love your alpaca fiber apparel, which is why we offer a 30-day window for easy returns and exchanges on all unworn items. If your gear doesn't fit or meet your expectations, our streamlined process ensures you get the right product or a full refund quickly.

1

Start Your Request

Visit our online returns portal and enter your order number and zip code to locate your purchase and select the items you wish to return.

2

Choose Your Option

Indicate whether you would like to exchange for a different size or color, receive store credit, or get a full refund to your original payment method.

3

Print and Pack

Download your prepaid shipping label, securely package your items in their original condition, and drop the package off at any authorized carrier location.

4

Processing and Refund

Once our warehouse receives and inspects your return, we will process your exchange or issue your refund within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing